How Student Parachute Works

How Student Parachute Works

A safe landing in a new country

Student Parachute offers a range of geolocation tracking, security and evacuation membership products to international students. We work by:

  1. Encouraging responsible international study (prepare)
  2. Tracking our members and global events (advise)
  3. Providing 24/7 help if required (secure).


Student Parachute encourages international students to proactively manage their travel risks. The best way to do this is to prepare. As a member you will receive access to extensive member-only resources to get ready for international study and to stay informed while you’re away.

Members receive pre and post-departure access to:

  • destination-based health, safety and travel risk intelligence
  • travel guides
  • city information
  • country risk ratings
  • real-time alerts.

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Membership includes access to our state-of-the-art geolocation tracking and monitoring technology. For Student Defend and Student Secure memberships, geolocation services are delivered via CAP Advantage, whilst Student Sentinel membership provides access to Travel Oracle.

As a member, you will receive:

  • Alerts and updates if a crisis event, such as a terrorist incident or natural disaster, arises or develops close to you. Or you can choose to receive alerts for certain countries.
  • On-demand access to our 24/7 Crisis Response Centre for advice and assistance from specialists in law enforcement, elite military, intelligence and emergency medicine.

Our specialist team can provide you with advice about safety, local laws and help you to deal with government authorities. We can also transmit urgent messages to your consulate, school, family and friends. You can access interpreters, as well as get referrals to local legal and medical specialists. If you lose your passport, travel documents or credit cards, we can assist you to replace them.

Student Defend members also get access to our medical advisory services. We can assist you and your family to understand, monitor and coordinate emergency medical care needs. We can help you coordinate medical bill payments, transport medical supplies and records, and assist with the filing of travel and health insurance claims.

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If you are in danger, we can respond rapidly to provide assistance and bring you to safety. You can quickly and easily alert our team 24/7 via a single-touch alert button in CAP Advantage (available with Student Defend and Student Secure memberships) or Travel Oracle (available with Student Sentinel membership).

This will connect you to our proprietary and vetted on-the-ground, multi-lingual, crisis response specialists. They come from diverse backgrounds in law enforcement, elite military, intelligence, medical and healthcare. Once deployed, their job is to bring our members to safety.

In the event of terrorist incidents, natural disasters and pandemics, we may deploy our response teams to assist you to safely shelter in place or to evacuate you by land, sea or air. Please refer to the Member Guide (Student Defend and Student Secure) or the User Guide  (Student Sentinel) for terms, conditions and limitations of this service.

Subject to the terms and conditions of your chosen membership option, if you are the subject of a hijacking, kidnap, wrongful detention, blackmail or extortion we may deploy on-the-ground specialists to:

  • negotiate your release
  • deal with law enforcement authorities
  • assist in investigations
  • support search and rescue efforts
  • evacuate you to a safe location

Student Defend members may also access to medical transportation and evacuation services. If you are hospitalised, we can arrange for medical evacuation (if needed) or for your family or friends to visit you in hospital overseas.

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